All products are couriered in cold packing regardless of the time in the year in order to protect them from heat during courier transition. We use 2 day Fedex Priority and Standard Overnight however if circumstances where they do not service a zip code or not freezed (like in Covid times), we use normal courier which can take upto 5 days.
However we ensure sufficient cold packing as per the situation which retains their freshness. If delivery address or phone number is not provided by customer correctly, Chockriti Chocolates LLP is not responsible if product is damaged. The customer is responsible for tracking the shipment and providing timely correct information.
Chockriti Chocolates is also not responsible if package is damaged due to delayed courier service after package is handed. In that case, we will place a complain with the service provider and try to get the shipping refund.
If wrong product received, you may ship the same in cold packaging with full refund or exchange.